THIS CONTRACT REPRESENTS THE CONDUCT OF THE SIXTH AND, IF THE OPTION IS EXERCISED (TO CONDUCT ANOTHER ITERATION OF THE SURVEY IN 2007), SEVENTH CUSTOMER SATISFACTION SURVEYS; THE OTHERS WERE CONDUCTED IN 1996, 1997, 1999, 2001, AND 2004. THE SURVEY COLLECTS DATA ON CUSTOMERS KNOWLEDGE OF AND SATISFACTION WITH NCES PRODUCTS AND SERVICES IN THE PAST YEAR, AND TO IDENTIFY CUSTOMERS CURRENT INFORMATION NEEDS. RESPONDENTS ARE MEMBERS OF A FEW DEFINABLE GROUPS OF CUSTOMERS FOR WHICH ACCURATE SAMPLING FRAMES CAN BE DEVELOPED (E.G. POLICYMAKERS, JOURNALISTS, ED OFFICIALS, ETC.).