### Company Overview & Leadership
The Clearing operates as a DC-based [1] management consulting firm [2] headquartered in Washington, DC [20]. The firm empowers leaders across the federal, commercial, and nonprofit sectors [3] and maintains a global reach with extensive industry experience [7]. The Clearing specializes in helping clients build strategy, manage change, and solve complex challenges [4] by focusing on enhancing the total experience, encompassing both employee and customer interactions [5]. The firm differentiates its approach through a unique blend of expertise spanning data analytics, systems thinking, operational execution, and cross-sector leadership [6].
The firm’s management consultants develop empowering, sustainable solutions for large-scale initiatives, including IT modernization, security compliance, and organizational efficiency [8]. Key service domains address customer experience improvement, digital transformation, workplace change, and organizational culture [16]. In 2023, The Clearing and FutureWorxs presented innovative Neuroscience-Based Executive Training [9]. The firm’s customer experience practice group will support a client agency through 2027, focusing on initiatives to meet President Biden’s Executive Order on Transforming the Federal Customer Experience [10].
The firm’s leadership team guides its strategic direction and service delivery: * Tara Carcillo serves as the President and CEO [11]. * Rodney Ferguson joined the firm as Chief Operating Officer (COO) on June 18, 2024 [12]. * Founder and Board Chairman Christopher J. McGoff retired from the Board of Directors on January 12, 2021 [14].
The firm’s core focus areas include specialized consulting offerings: * **Primary Industry Sectors:** The firm serves the federal government, international institutions, non-profits, and trade associations [15]. * **Workplace Change Services:** Specific offerings include Workplace Visioning, Change Readiness Assessment & Strategy, and People & Space Preparation [17]. * **Security Consulting:** Corporate culture consulting offerings include Security Executive Coaching & Executive Support and Risk & Security Culture Expert Witness Testimony [19].
### Federal Market & Contracts
The Clearing maintains an extensive federal market presence, leveraging a broad portfolio of contract vehicles to streamline procurement and ensure compliant access to services [2]. The firm’s professional contracting team demonstrates expertise in navigating FAR, DFARS, and other regulatory requirements [1]. The company rapidly deploys consultants under both Firm Fixed Price and Time & Materials contracts immediately upon task award [1].
Key federal relationships include the Social Security Administration (SSA), which selected the firm for a 5-year blanket purchase agreement valued at $29.5 million on September 7, 2022, to enhance product management capabilities through 2027 [5]. The firm delivers its full suite of service offerings, including Workplace Change, Culture Transformation, and Strategy Execution, as a Prime Contractor on various Federal contract vehicles [1].
The firm utilizes the following contract vehicles and mechanisms: * The firm holds a Multiple Award Schedule contract, GS-10F-0065X [1]. * The Clearing is a Prime Contractor on the OASIS+ Government Multiple Award Indefinite Quality Indefinite Quantity (IDIQ) Contract [2]. * The firm serves as a subcontractor through the Chief Information Officer - Solutions and Partners 3 (CIO-SP3) Small Business vehicle [2].
The Clearing supports several notable federal programs: * The firm holds a Social Security Administration (SSA) Agency Product Framework Support Services BPA, valued at $29.5 million, focusing on developing the leadership and governance of the Administration’s Product framework through 2027 [2] [5]. * The Clearing holds a Department of Justice (DOJ) Change Management Support Services BPA and a DOJ Drug Enforcement Administration (DEA) Strategic Planning and Communication Consulting Services BPA [2]. * The company supports the Washington Headquarters Services (WHS) through a Customer Experience (CX) Strategic Development Support Services BPA [2]. * The firm supported the General Services Administration (GSA) with a government-wide program designed to modernize government IT [4].
The firm’s federal performance demonstrates measurable results: * In a program supporting federal IT modernization, the firm helped double key performance metrics in two years and improved relationships with agency and industry stakeholders [4]. * The firm’s efforts since 2015 have helped the SSA increase its IT Product release volume and on-time delivery rate, decrease IT planning process time, and launch dozens of new Products [5]. * The proprietary GovPulse™ product provides AI-powered analysis of Presidential Actions, prioritizing reports based on risk, urgency, and organizational impact using a relevance score (low to critical) [6]. * GovPulse™ generates comprehensive reports detailing summaries, risks, opportunities, and implementation timelines for each Presidential Action [6].
### Certifications & Socioeconomic
The Clearing operates as a people-centric management consulting firm [36] that utilizes a dynamic approach to help leaders tackle complex problems, achieve peak performance, and implement lasting change [38]. The firm established an internal DEIA Tiger Team to initiate and develop communications, actively assess vendors for organizational assessment, and begin activating commitments related to Diversity, Equity, Inclusion, and Accessibility [39]. The firm supports clients in achieving adherence to OMB and CAP Goals through CX tools like Customer Personas [51] [52].
The Clearing offers specialized tools and services designed to optimize organizational performance and change management, recognizing the importance of a robust Employee Experience (EX) consulting practice for overall CX improvement [53]. The proprietary CX Spark™ tool allows leaders to benchmark current CX maturity across five research-based areas of focus [18]. Furthermore, the DISCERN™ methodology addresses complex organizational challenges, including assessing and managing insider threats [56] and promoting integration following a merger or acquisition [60].
The firm holds numerous Prime Contractor positions across federal, state, and local contract vehicles [6] [17]: * CX Spark™ tiers range from CX Ignition (Individual Tier) to CX Apex (Enterprise Tier, full package) [[LINK:https://theclearing.com/cx-spark/][5 * Federal prime vehicles include the OASIS+: Government Multiple Award Indefinite Quality Indefinite Quantity (IDIQ) Contract [8] and the Multiple Award Schedule GS-10F-0065X [13]. * The Clearing holds Prime BPAs/IDIQs with the Department of Justice (DOJ) for Change Management Support Services and the DOJ Drug Enforcement Administration (DEA) for Strategic Planning and Communication Consulting Services [9] [10]. * Federal prime vehicles also include the Social Security Administration (SSA) Agency Product Framework Support Services BPA [11] and the Washington Headquarters Services (WHS) Customer Experience (CX) Strategic Development Support Services BPA [12]. * State and Local Prime vehicles include the District of Columbia Supply Schedule (DCSS) [18] and the Maryland Department of Information Technology (MDoIT) CATS+ IDIQ [21].
### Recent News & Recognition
The Clearing, a DC-based change management consultancy, recently strengthened its executive leadership by appointing Rodney Ferguson as Chief Operating Officer on June 18, 2024 [1]. This leadership development follows the firm’s strategic expansion into specialized training and technology solutions, including the August 9, 2023, announcement of "Leadership Lessons from Neuroscience," an innovative executive training program presented in partnership with FutureWorxs [2]. Furthermore, the firm introduced GovPulse™, an AI-powered product designed to analyze Presidential Actions against organizational data to surface relevant impacts and enable timely decisions [3].
These strategic moves build upon the firm's recognized success in the federal sector, where it secured bronze in the US Customer Experience Awards’ “Best Innovation in CX” category on June 26, 2023 [4]. The firm earned this recognition for its work reducing citizen wait times at one of the federal government’s largest service agencies [5], with judges assessing The Clearing’s work alongside major global organizations, including Shell International, Samsung, and Dow [6].
Notable achievements and strategic developments include: * The award specifically recognized the firm’s success in reducing a lengthy legal review process utilized by more than 500,000 citizens each year [7]. * The firm applied behavioral design methods to test a process encouraging citizens to choose more efficient video and phone service channels, addressing an entrenched preference for in-person service delivery that had caused customer wait times stretching up to 2.5 years [8][9][10]. * The firm’s CX practice group will support this client agency through 2027 [13], having worked with the agency since 2015 on efforts to improve customer experience [15]. * The Social Security Administration (SSA) selected The Clearing on September 7, 2022, to enhance its customer experience and scale agency product efforts [11], supporting the SSA in delivering greater value to the American public [12]. * The firm operates using the Idea to Impact® methodology [18].