### Company Overview & Leadership
Contact 1 operates as a local, woman-owned staffing and recruiting agency based in Washington DC [3]. The firm provides temporary, temp-to-hire, and direct hire staffing services across the DC, Maryland, and Virginia (DMV) region [3]. Founded in 1989, the agency celebrated over 30 years of staffing experience as of March 2021 [4]. Contact 1 specializes in placing professionals ranging from administrative support to mid-level management [3] and leverages its experience and commitment to diversity to help clients and candidates achieve success [3].
The firm recruits successfully across eleven specific industries in the DMV area [14], connecting organizations with professionals needed to drive cloud initiatives forward [6].
**Core Focus Areas:** * **Primary Industry Sectors:** Non-profit, Government Relations, Consulting, Education, Research, Technology, Legal, International Development, Accounting & Finance, Telecommunications, and Real Estate & Property Management [14]. * **Key Service Domains (NAICS):** 561311 (Employment Placement Agencies), 561320 (Temporary Help Services), 541611 (Administrative Management and General Management Consulting Services), and 561312 (Executive Search Services) [9].
**Leadership Team:** The leadership team is headed by President Donna Burnett [19], who can be reached at (202) 822-8220 [1]. Key personnel include: * Donna Burnett, President [19] * Isabel Dorfman, Director of Staffing & Recruiting [19] * Nazuki Andoh, Operations Director [10] * Travis Arey, Communications & Outreach Manager [13] * Sofie Bitangcol, Recruiter [19]
**Corporate Identifiers:** * Corporate Headquarters Location: Washington DC [3]. * DUNS Number: 867866501 [9]. * CAGE code: 5CRR7 [9]. * GSA Contract Number: GS-07F-0545W [9].
### Federal Market & Contracts
Contact 1 specializes in government staffing services for the DMV area [1][4], leveraging over 30 years of experience providing temporary staffing services to federal agencies [1]. The firm focuses on staffing for administrative support through mid-level management across various sectors, including Government Relations, Research, and Education [9][2].
The agency offers flexible staffing options, including temporary, contract-to-hire, and direct hire services [13]. Contact 1 demonstrates expertise in navigating complex federal hiring procedures, evidenced by the processing of one contract employee's paperwork for a USPS role in approximately one month [7]. Furthermore, the firm mitigates risk for clients by confirming contractors are properly classified, adhere to legal guidelines, and meet necessary licensing or certification requirements [14]. The firm also assists displaced federal employees by identifying roles that align with their experience and goals, supporting those navigating career transitions following reductions in force (RIFs) and organizational restructuring [5].
**Contract Vehicles and Identifiers:** The firm maintains key contract vehicles and identifiers for federal engagement: * Holds a Multiple Award Schedule (MAS) contract [1]. * GSA Contract Number: GS-07F-0545W [3]. * MAS Schedule includes SIN 561320SBSA for Human Capital – Temporary Help Services Temporary Staffing [1]. * CAGE code: 5CRR7 [1]. * DUNS Number: 867866501 [1]. * Relevant NAICS codes include 541611 (Administrative Management and General Management Consulting Services) and 561320 (Temporary Help Services) [1].
**Past Performance:** Past performance includes work with several federal agencies: * Department of the Army [1] * Federal Housing Finance Agency (FHFA) [1] * Federal Election Commission (FEC) [1] * NASA Research & Education Support Services [1] * Department of Education [1] * EPA – Office of Civil Rights [1] * IMLS – Institute of Museum and Library Services [1]
### Certifications & Socioeconomic
Contact 1 is a local, woman-owned staffing and recruiting agency based in Washington DC [2], providing temporary, temp-to-hire, and direct hire staffing solutions across the DMV region [2]. The firm maintains a physical office at 1325 G St. NW Suite 500, Washington, DC 20005, which accepts visits exclusively by appointment [6].
The organization maintains a rigorous approach to quality assurance, employing screening and vetting processes designed to ensure professionals meet the highest industry standards [7]. Contact 1 confirms contractors are properly classified, follow legal guidelines, and meet necessary licensing or certification requirements, demonstrating proficiency in employment laws, regulations, and compliance requirements [8]. The organization also emphasizes diversity and inclusion (DE&I), noting that companies in the top quartile for gender diversity on executive teams are 25% more likely to achieve above-average profitability, according to McKinsey’s 2023 research [14].
**Socioeconomic Status and Identifiers:** The firm holds the following socioeconomic status and key identifiers: * Woman Owned Small Business (WOSB) [1] * DUNS Number: 867866501 [1] * CAGE code: 5CRR7 [1]
**NAICS Codes:** The firm operates under a Multiple Award Schedule (MAS) Schedule 561320SBSA for Human Capital – Temporary Help Services Temporary Staffing [1] and utilizes the following NAICS codes: * 541611 – Administrative Management and General Management Consulting Services [1] * 541612 – Human Resources Consulting Services [1] * 561320 – Temporary Help Services [1] * 561311 – Employment Placement Agencies [1] * 561110 – Office Administrative Services [1]
### Recent News & Recognition
Contact 1 Inc., founded in 1989 [2] and led by President Donna Burnett [3], maintains recognition for superior service. The agency secured ClearlyRated’s Best of Staffing Talent Award in 2023 [6] and the Best of Staffing Client Award in 2022 [7]. The firm offers temporary, temp-to-hire, and direct hire staffing services [12], specializing in positions ranging from administrative and professional support to mid-level management [13] across the DMV area [14].
The firm demonstrates exceptional client and candidate satisfaction, substantially exceeding industry averages: * In 2023, Contact 1 achieved a Net Promoter® Score of 82.4% [8], significantly exceeding the industry’s 2022 average of 19% [9]. * 85% of placed job candidates gave satisfaction scores of 9 or 10 out of 10 [10], a rate substantially higher than the industry average of 45% [11]. * Clients provided satisfaction scores of 9 or 10 out of 10 in 90% of cases (2022 data), substantially surpassing the industry average of 41% [17].
Strategically, Contact 1 focuses on market intelligence and digital presence. The firm recently expanded its market intelligence offerings, releasing the "Inside the 2026 DC Wage Guide" on October 22, 2025 [4]. This guide provides wage benchmarks for over 20 roles, covering finance, HR, marketing, customer support, and project services [16].
**Strategic Developments and Achievements:** * Publication of a review of 2024 hiring trends and identification of key trends for 2025 on January 21, 2025 [17]. * Launch of a redesigned website on March 31, 2021, featuring simplified job pages and engaging access to information for candidates [5]. * Past performance includes staffing support for federal entities such as the Federal Housing Finance Agency (FHFA) and the Department of the Army – U.S. AbilityOne Commission [15].