“Medallia, Inc., the global Customer Experience Management leader, has designated its office in McLean, VA as its Public Sector headquarters. The office is located just outside of Washington D.C and houses 50 Medallia employees and growing. The Medallia Public Sector team is committed to one mission: transforming the citizen-to-government experience.” “Last year, Congress introduced the Federal Agency Customer Experience Act, a piece of legislation that aims to simplify the process agencies go through to gather public feedback about their customer service. With Medallia’s Experience Cloud™, any government organization can receive real-time feedback from their constituents, helping them to fulfill the mission of serving citizens. Initially, Medallia Public Sector will address citizen experience needs across federal, state and local government organizations in the United States and Canada, including healthcare and education…” “In support of the Office of Management and Budget’s new A-11 guidance on citizen experience improvement efforts, Medallia has developed a packaged solution that provides agencies with dashboards and scorecards out-of-the-box. This solution enables agencies to meet approaching deadlines, while still delivering a solution upon which they can build and scale as their efforts evolve…” Read the full job description here. Source: Medallia Launches Public Sector Division in McLean, VA - October 24, 2018. Medallia.