As Chief Operating Officer, you will work with the Commissioner of U.S. Customs and Border Protection (CBP) to bring greater understanding of the operational requirements of the agency and provide strategic direction and oversight of Enterprise Services and Operational Support components. You will provide clarity to business-related goals and projections and prepare reports on agency operations for external stakeholders. You will be responsible for positively representing the agency and interfacing with executives at the Department of Homeland Security, the White House, Members of Congress, and representatives of other interested parties.
You will provide close and highly confidential policy and operational advice to the Commissioner of CBP on a large and varied number of issues and matters in which the Commissioner is involved on a day-to-day basis. You will research matters and provide the Commissioner with recommended policy and program proposals and solutions. You will direct and lead strategies and operations designed to achieve success across a range of enterprise services, to include acquisition services, facilities and asset management, workforce care, human resources management, information and technology, training and development, programming, and accountability. You will be responsible for ensuring that operational support functions, to include centers of innovation, planning and evaluation functions, incident and emergency response, international affairs, laboratories and scientific services, and other support functions are agile, visionary, and effective, to promote a stronger CBP.
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