Duties: The incumbent serves as the Chief Operating Officer (COO) and directs complex administrative, technical, and professional services, directly affecting a large, complex multi-mission organization. The incumbent's work efforts directly affect administration management (to include, budgeting, accounting, facilities management, security, contracting, procurement, and acquisition); information technology; human resources; training and development; and other mission support services and activities. The COO provides for the control, coordination, and continuity of enterprise programs and operations by accomplishing the necessary interface with DHS headquarters, and by working with key senior leaders across DHS and CISA in developing plans for programs and services. In this capacity, the incumbent leads the organization in accomplishing the following: Confers with the CISA Director and Deputy Director, key senior leaders, and other stakeholders regarding problem areas or projected major changes in enterprise mission support services and programs. Recommends policy, organization, and operational procedures regarding management of CISA. Reviews matters of significance to ensure that procedures are in accord with the policies and plans. Establishes new and innovative means for improving the stewardship of all CISA resources, including appropriated funds and personnel to ensure the effective use of same in accordance with the Government Performance and Results Act, the Anti-Deficiency Act, other applicable statutory and regulatory requirements, and DHS directives and policies. Initiates innovative management practices and cost-saving measures to include integration, process improvement, and standardization; and data-based cost and quality controls. Provides guidance to other senior executives and key stakeholders across CISA in determining priorities to ensure the expeditious accomplishment of mission operations. Coordinates efforts where correlation of intra-enterprise functions and problems are involved. Establishes and maintains an Enterprise Services knowledge management system concerning the following: administration management (to include, budgeting, accounting, facilities management contracting, procurement, and acquisition); information technology; human resources; and training and development. Ensures the transparency of managerial- and executive-level decision-making and promotes a unitary approach to codifying decisions that support unity-of effort in the Enterprise Services. Ensures an appropriate context for applying historic and contemporary decisions to current work, goals, and objectives. Establishes and maintains working relationships with DHS headquarters for purposes of resolving conflicts and assuring optimum control and coordination of programs and operations of high priority or special emphasis. Assists in developing the long-range objectives for CISA in terms of assigned and projected missions pertaining to facilities, systems, controls, and management requirements of an unusual nature. Exercises broad direction on general program matters and provides general operating policies to the Executive Assistant Directors and Assistant Directors, and other senior leaders within CISA. Through subordinate staff and other senior executives, and Mission Enabling Office Chiefs, provides leadership and direction for the CISA enterprise workforce by exercising final authority for a full range of personnel actions. Approves strategic and operational plans, policies, programs, and procedures. Read the full job description.