Michelle Ralston, an industry leader with over 20 years of federal, state, and corporate experience in pivotal roles spanning emergency management programs with a strong focus on integrating intuitive, innovative technology including virtual and augmented reality, has taken on a new challenge as Chief IT Policy Officer in the Management and Governance Directorate within the Office of Information and Technology at the Department of Homeland Security U.S. Customs and Border Protection. Prior roles include: Data Analyst, Chief Data Officer Directorate - Department of Homeland Security (DHS) Lead External Communications Analyst - Department of Homeland Security (DHS) Chief of Digital Strategy and Media - Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA)