Notice ID 89303022NAU000010 GENERAL REQUIREMENTS: Foreign Access Central Tracking System. Develop, operate, and maintain FACTS as an application service, including the provisioning and hosting of the FACTS production system, and of a separate FACTS training system. System Maintenance. The Contractor will maintain the FACTS system and secure its systems and operating environment to ensure the continued secure and efficient operation of the system including: operation and maintenance of firewalls, intrusion detection, system auditing and other security procedures; maintenance of third party software licenses; maintaining and updating the secure operating environment; patching software to correct bugs and system problems; installing vendor released software and firmware patches within 30 calendar days of the release of the vendor patch or within DOE directed timeframes, mitigate vulnerabilities identified in the DHS Cybersecurity and Infrastructure Security Agency (CISA) Known Exploited Vulnerabilities Catalog https://www.cisa.gov/known-exploited-vulnerabilities-catalog and; maintenance of the system environment necessary to accommodate changes in system usage. Maintenance shall also support the embedded collaboration tools as well as the foreign visits and assignments specific software and workflows. System Change Requests... Help Desk and Training Support... Training... Data Upload and Download Support. The Contractor will support and assist sites with the capability to upload and download foreign national access request data to and from FACTS to eliminate the need for duplicate data entry efforts... Hosting... Read more here.