Manages the planning, reporting, budgeting, and staffing needs of the Enterprise Information and Records Management (EIRM) Section and ensures that the services provided are integrated with FDIC’s mission, and Corporate goals and objectives.
Leads EIRM’s staff, which consists of a multi-disciplinary staff of professionals within such diverse fields as library and information sciences, records management, knowledge management, analytics and directives management, forms management, and contact center management.
Manages a multi-million dollar budget for the procurement and administration of contracts covering a wide variety of services to include technical and professional publications (print and electronic information sources), industry-specific databases, contact center support services, off-site records storage, shred services, and forms management.
Manages the operation of the Public Information Center (PIC) through the acquisition of a competent vendor and extensive coordination with program offices to determine what information is appropriate for disclosure to callers.
Maintains FDIC’s physical and virtual library that provides relevant publications, i.e., books, newspapers, magazines, etc., to employees on a wide range of topics and subject matter. The library contains comprehensive holdings in areas of banking and finance, monetary and fiscal policy, taxation and related federal legislation and legal materials.
Participates as a key representative in cross-divisional ad-hoc meetings to develop and implement strategies for unproved multi-channel communication and dissemination of information to financial institutions and the public.
Consults with the Chief Information Officer’s Organization (CIOO) and Division of Information Technology (DIT) to identify or upgrade as necessary the appropriate software, hardware, and telecommunications products to assist the Section with meeting its mission, goals, and objectives.
Manages, directs, and evaluates the FDIC’s Records Management Program and oversees records management activities across the Corporation; advises senior leadership on policy and statutory requirements concerning archiving, retention, and disposition of Corporate records and information; develops plans and procedures for identifying and preserving records which provide adequate documentation of the functions and activities of the organization; presents functional requirements for information technology projects supporting archiving and records management, transformation and system sustainment.
Identifies and implements strategies, tools and techniques to collect, review and analyze a diverse array of data sets in order to assess the effectiveness of EIRM Section’s various programs, and identify opportunities for improvement.
Develops and implements knowledge management strategies.
Conducts complex and high-priority special assignments at the direction of the Deputy to the Chairman, Chief Operating Officer (COO), Director of Administration, and Deputy Director of Corporate Services involving extensive research, fact-finding and program improvements on a variety of high-level subjects of critical importance to the Corporation.
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