“The Social Security Administration is out with a new, beta version of sections of its website, part of an ongoing effort to redesign the agency's online presence both for current retirees who may find it confusing and for future retirees who are digital natives.
‘I like to say that someday I will be using the services that we're creating here,’ Kim Baldwin Sparks, chief business officer at SSA, told FCW. ‘We all have a sense of wanting to leave for our generations and beyond something that is perhaps easier to navigate as an individual, especially online.’...”
“The new beta version of the website, announced in an April 18 blog post, was built with the help of the U.S. Digital Service. The agency is asking for feedback via a button on the beta page itself. Agency officials say they'll use that feedback to improve the site before replacing the current SSA.gov website later this year.
New content in beta version is limited to a few sections, including the homepage and some retirement material, said Eric Powers, executive advisor at SSA who's been working on the project. Other sections of the site will be rolled out in coming months...”
“SSA is working with US Digital Service on other efforts for cross-government program support that could link citizens to benefits across different agencies that they're eligible for, Powers said, and outcomes in those efforts will inform the SSA website in the future.
Beyond this ‘first stage’ of guiding a citizen to the services they're looking for is ‘going deeper and looking at the full customer journey as to how our applications and processes support the customer,’ Powers said...” Read the full article here.
Source: SSA Beta Launches Redesigned Website – By Natalie Alms, April 20, 2022. Government Executive.
Reply to this post...