Lora Allen, a customer experience professional with 15+ years of leadership, innovation, and transformation in government, has taken on a new challenge as Senior CX Strategist at Medallia. In this new role, Lora is responsible for helping government agencies to develop and activate best-in-class customer experience programs and strategies, and improving the citizen experience across all channels through which they engage. Prior roles include: Customer Experience Research and Strategy Lead, Federal Acquisition Service - GSA Customer Experience Program Manager - Federal Acquisition Service - GSA Program Analyst - Department of Homeland Security Related Item Press Release: GSA awards Text Analysis and Natural Language Processing contract to Medallia and DLT Solutions (February 8, 2021)