Managing network operations and IT infrastructure assets which support end-user technology services, including access management, integrated LAN management, and network operations. The systems support of a wide range of IT services, including access management, endpoint hardware and software, file, meeting, messaging, network, print, remote access, VoIP, backup, and other services in the IT service management catalog.
Supervising a staff with wide-ranging technical skills in the overall work and resources of the division, including planning, scheduling and assigning work; accepting, amending or rejecting completed work; assuring that production and accuracy requirements are met; preparing performance plans and evaluations; approving leave and training requests; and effecting minor disciplinary measures if necessary. Duties further include building a high-performance team within the division through mentoring, establishing goals for performance and growth, and operational performance monitoring; and performing all supervisory duties following equal employment opportunity principles.
Providing Tier 2 and Tier 3 layers of end-user and system support, including problem reporting, resolution tracking and reporting.
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