“The United States Marshals Service is seeing great return on its investment for modernizing various technology systems with an agile framework and a user-centered approach, according to CIO Karl Mathias.” “The service's recent initiatives include a new mobile tip app that allows users to submit tips about wanted fugitives and a migration to cloud-based processes.” “We have bought our last set of hardware,” he said in regard to…” Read the full article here. Source: US Marshals Benefit From User-Centered Design, Agile – By Abigail Blue, August 27, 2019. GovernmentCIO.