Solicitation: USDA-RD07152020 “The United States Department of Agriculture (USDA) Rural Development (RD) Business Center has a need for contractor technology support in four focus areas: Focus Area 1:  Production Support Operations (PSO) – support PSO by implementing, enforcing, and maintaining separation of duties between IT development and operation efforts and keep RD applications running smoothly by providing production support and monitoring service, as well as identifying related issues. Focus Area 2:  Sustainability Engineering Team (SET) - implementing best practices to streamline a model for lowering cost/price of operations and maintenance (O&M) across the legacy RD system portfolio. Focus Area 3: Application RD Helpdesk Support - application helpdesk support such as service desk management, responding to and documenting ticket requests, transition planning, training, and coordination for new production applications. Focus Area 4: Legacy System Enhancement and/or Modernization Planning - legacy system enhancement or modernization planning, using an Agile approach to address complex IT objectives incrementally in order to increase the likelihood of achieving workable solutions for attainment of those objectives. “The period of the IDIQ is a one-year base period with two one-year option periods. Estimated Base Period: October 1, 2020 – September 30, 2021 Estimated Option Period 1: October 1, 2021 – September 30, 2022 Estimated Option Period 2: October 1, 2022 – September 30, 2023” Read more here.