Duties The incumbent of this position serves as the Director, Office of Customer Experience (OCX). The OCX works to address complex challenges across programs and services that may impact the experiences of the USDA customers and employees. Leads strategic initiatives to address challenges and opportunities in the experience of customers across the Nation. Translates goals of the Administration into the effective development and implementation of USDA Customer Experience policies and programs. Establishes control systems and progress reporting requirements to continuously measure program progress and to recommend realignments in operational focus as warranted based on unanticipated events or other external factors. Read the full job description here.