Tamieca Hamlin, a Customer Experience SME who has led a variety of US Department of Agriculture CX initiatives and served in leadership roles within the General Services Administration's IT Modernization Centers of Excellence, has taken on a new challenge as USDA's Deputy Chief Customer Experience Officer. Prior roles include: Senior Customer Experience Strategist - US Department of Agriculture Customer Experience Strategist - IT Modernization Centers of Excellence, General Services Administration Co-Lead, Customer Experience Center of Excellence - IT Modernization Centers of Excellence, General Services Administration Related Item USDA recruits GSA CX lead to be Chief Customer Experience Officer (June 18, 2020)