Updated June 26, 2020 G2X TAKE: The latest protest by Hendall, related to this requirement to provide mature specialized services in information communications, to include an expert contact center, the ongoing development and enhancement of several key websites, and the provision of mass communications services, has now been dismissed. No details are yet available as to the grounds for the protest, nor the reason for the decision, but they will be shared here as they are available. Please note that a ‘dismissal’ by GAO does not necessarily mean the issue is resolved and oftentimes only indicates the contracting authority/agency has agreed to proactively take some corrective action to address a deficiency identified as part of the protest process. The sequence of protests is detailed in the thread below. Updated May 27, 2020 G2X TAKE: A fresh protest has been levied by Hendall related to this requirement to provide mature specialized services in information communications, to include an expert contact center, the ongoing development and enhancement of several key websites, and the provision of mass communications services. No details are available as to the grounds for the protest at this time but they will be shared here as they are made available. The listed due date for a decision on this latest action is no later than August 31, 2020. Details on the prior protest are available in the thread below. Posted May 20, 2019 G2X TAKE: The protest by Hendall related to this requirement to provide mature specialized services in information communications, to include an expert contact center, the ongoing development and enhancement of several key websites, and the provision of mass communications services has been dismissed.  No details are available as to the grounds for the protest, nor the reason for the dismissal but they will be shared here as they are made available.  As we have noted on numerous occasions, a ‘dismissal’ by GAO does not necessarily mean the issue is resolved and often times only indicates the contracting authority/agency has agreed to proactively take some corrective action to address a deficiency identified as part of the protest process. More information will be provided here as it is made available.   Details on the requirement and a link to the SOW is available below.  Posted May 3, 2019  G2X TAKE: A challenge has been filed by Hendall related to this requirement to provide mature specialized services in information communications, to include an expert contact center, the ongoing development and enhancement of several key websites, and the provision of mass communications services.   No details are available as to the grounds for the protest but they will be shared here as they are made available. The listed due date for a decision is no later than August 7, 2019.  "OHS requires the Head Start Information and  Communication Center (HSICC) to manage communications with the Head Start and early childhood community  through the provision of an expert contact center, the ongoing development and enhancement of the Early Childhood Learning and Knowledge Center (ECLKC) website, enhancement and management of the ACF/OHS  website, and the provision of mass communications services including social media and mass emailing."  The full solicitation and SOW are available here.