Common Manual Initiative

The U.S. Department of Education, Office of Federal Student Aid (FSA), awarded contract 91003126P0003 to Celiture, LLC for the Common Manual Initiative. This award was issued as a direct 8(a) contract under the 8AN (8AN) set-aside classification and is situated within NAICS 541611 for Administrative Management and General Management Consulting Services and PSC R408 for SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT. The primary place of performance is Washington, DC, and the notice was published on April 10, 2026, with Michael Pigram serving as the point of contact.

The contract scope includes the design, development, piloting, and operationalization of a Direct Loan Common Manual. This initiative is intended to establish clear and consistent federal standards across high-impact servicing and collections functions to reduce inconsistent borrower treatment across various vendors. By standardizing these processes, the agency aims to improve borrower understanding and engagement while ensuring outcomes align with federal requirements.

This project facilitates effective implementation, oversight, and continuous improvement in accordance with the Performance-Based Organization authority of the FSA under the Higher Education Act. The award was executed through a Partnership Agreement between the Small Business Administration and the Department of Education to provide specialized program management and consulting support for federal student loan standards.