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NATO Business Opportunity: Custodial Services
Contact and place of performance
Lee Ann Carpenter
Norfolk, VA 23511
USA
Headquarters Supreme Allied Commander Transformation (HQ SACT) intends to issue a Request for Proposal (RFP) to establish a contract for the provision of custodial services in support of HQ SACT and other eligible U.S. based NATO entities. U.S. prime contractors must 1) maintain a professionally active facility within the United States, 2) be approved for participation in NATO Competitive Procurement (NCP), 3) be iss...
View moreSUMMARY OF REQUIREMENT
HQ SACT requires services which provide all management, supervision, labor, cleaning instrument materials, supplies (i.e. hand soap, paper towels, toilet paper, and cleaning disinfectants), and equipment necessary to perform comprehensive custodial services for facilities totaling approximately 250,000 square feet.
Custodial services shall be performed by qualified, trained personnel on a full-time basis, five (5) days per week, in accordance with an approved schedule to ensure facilities are maintained in a clean, sanitary, safe, and orderly condition. Routine services shall include, but are not limited to, cleaning and sanitizing restrooms, offices, conference rooms, common areas, floors, and other interior spaces; high and low dusting, vacuuming carpet, mopping and sanitizing floors; trash and recycling removal; and replenishment of consumable supplies.
Custodial services shall also include periodic and project-based services, which may be required outside of normal working hours, including but not limited to floor care (stripping, waxing, sealing, and buffing), carpet and upholstery cleaning, window cleaning, and other deep-cleaning services necessary to maintain facility appearance and hygiene standards.
The shall be perfomed in strict compliance with all applicable Federal, State, and local regulations, as well as HQ SACT-specific policies and procedures.The work shall be performed in a manner that minimizes disruption to daily operations. Adequate staffing levels, quality control procedures, and responsiveness to service requests shall be maintained in accordance with contract specifications
BECOMING ELIGIBLE TO BID
NCP requires that the U.S. Government issue a DOE on behalf of potential U.S. prime contractors interested in this contract. Before the U.S. Government can do so, however, the U.S. Government must approve the U.S. firm for participation in NCP. U.S. firms are approved for NCP on a facility-by-facility basis.
The U.S. NCP application is a one-time application. The application requires supporting documentation in the form of 1) a company resume indicating contracts completed as a prime contractor and 2) an annual report or set of financial documents indicating compilation, review, or audit by an independent CPA.
U.S. firms can download a copy of the U.S. NCP application from the following website:
https://www.bis.gov/about-bis/bis-leadership-and-offices/SIES/business-opportunities-nato
The Department of Commerce (DOC) is the U.S. Government agency that approves NCP applications. Please submit to the email address provided your application and supporting documentation (as attachments). If your firm is interested in a specific NCP project at this time, please also include the following in the text of your email:
- the title and/or solicitation number of the contract
- the name/phone/email of the company point of contact for the bid documents
After approval of your one-time NCP application, DOC will then know to follow up by issuing a DOE for the contract. DOC will transmit the DOE to the NATO contracting agency.
IMPORTANT DATES
U.S. firms should request a DOE (and, for U.S. firms new to NCP, submit the one-time NCP application): 25 June 2026
HQ SACT issues RFP (planned): 01 July 2026
Bid closing (planned): 31 August 2026
Contract award (anticipated): September 2026
The Bureau of Industry and Security, on behalf of the Headquarters Supreme Allied Commander Transformation (HQ SACT), issued this special notice regarding a forthcoming firm-fixed-price service contract for custodial services. The requirement covers approximately 250,000 square feet of facilities located in Norfolk, Virginia, supporting HQ SACT and other eligible U.S.-based NATO entities. The period of performance consists of a one-year base period beginning January 1, 2027, followed by four potential 12-month option periods extending through December 31, 2031. This opportunity is classified under NAICS 561720 for Janitorial Services.
The selected contractor must provide all management, labor, equipment, and supplies—including cleaning disinfectants and consumable paper products—to maintain facilities in a sanitary and orderly condition five days per week. Routine tasks involve cleaning and sanitizing offices, restrooms, and common areas, while periodic project-based services include floor stripping, waxing, window cleaning, and deep-cleaning. Personnel must be citizens of a NATO nation, possess appropriate professional training, and be eligible for Defense Biometric Identification System (DBIDS) access to work on a U.S. military facility without an escort. Partial bidding for these services is not authorized.
To participate in this NATO Competitive Procurement (NCP), U.S. prime contractors must maintain a professionally active facility in the United States and have performed similar work within the last three years. Prospective bidders must be approved by the Department of Commerce and receive a Declaration of Eligibility (DOE). The deadline to request a DOE and submit the one-time NCP application is June 25, 2026. Following this deadline, HQ SACT plans to issue the formal Request for Proposal (RFP-ACT-SACT-26-62) on July 1, 2026, with bidding scheduled to close on August 31, 2026, and an anticipated award in September 2026. Lee Ann Carpenter serves as the point of contact for this notice.
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