The U.S. Department of State has issued solicitation 19GE5025R0033 for call center services to provide after-hours support in London, GBR. This requirement is classified under NAICS 561422 for Telemarketing Bureaus and Other Contact Centers and PSC R431 for Professional Human Resources Support. The procurement is documented through three PDF attachments, including the primary solicitation and a formal solicitation letter published in February 2025, followed by an additional PDF amendment posted on March 21, 2025.
Prospective offerors must submit proposals as PDF documents via email to the designated points of contact, including Patticha Gruenbeck. Submissions are due no later than 15:00 hours Central European Summer Time on April 3, 2025, although the metadata indicates an initial response deadline of March 24, 2025. Email submissions are restricted to a maximum size of 45MB and must include the specific solicitation number in the subject line to be accepted.
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Contact and place of performance
Patticha Gruenbeck
London
GBR
The proposal shall be submitted as a pdf document emailed to [email protected] and copy to [email protected] as soon as possible but not later than Thursday, April 3, 2025, by 15:00 hours Central European Summer Time (CEST). The email subject line must read Proposal 19GE5025R0033. The email size shall not exceed 45MB. No proposal will be accepted after the specified time.