Name | Type | Posted | Actions |
|---|---|---|---|
692M15-20-D-00004_Follow-on_RFI_QA.xlsx | XLSX | Mar 12, 2026 | |
Exhibit B-003.docx | DOCX | Jan 29, 2026 | |
CLIN 007 PWS.docx | DOCX | Jan 29, 2026 | |
CLIN 006 PWS.docx | DOCX | Jan 29, 2026 | |
CLIN 004A PWS.docx | DOCX | Jan 29, 2026 | |
CLIN 003 PWS.docx | DOCX | Jan 29, 2026 | |
Questions_ServiceNow Platform Support.docx | DOCX | Jan 29, 2026 | |
Questions_Service Desk Surge_Pricing and Automation_Asset Management.docx | DOCX | Jan 29, 2026 | |
CLIN 001 PWS.docx | DOCX | Jan 29, 2026 | |
Section C Document.docx | DOCX | Jan 29, 2026 | |
Section B Document.docx | DOCX | Jan 29, 2026 | |
CLIN 002 PWS.docx | DOCX | Jan 29, 2026 |
FAA Integrated Service Center (ISC) Support Services
FAA Integrated Service Center (ISC) Support Services
Contact and place of performance
Daniel Leary
USA
Amendment 002 is issued to post FAA answers to questions received from vendors. Questions and answers can be found on attachment "692M15-20-D-00004_Follow-on_RFI_QA". This amendment changes the submission response date to 4:30PM EST on March, 27, 2026. Amendment 001 is issued to change the submission response date to 4:30PM EST on March, 13, 2026. The FAA is currently preparing answers to questions rec...
View moreThe purpose of this RFI is to request information and feedback from industry to FAA Questions relating to full lifecycle management from businesses capable of providing the hardware, training, and technical support services for the ISC utilized by the FAA. Areas of the FAA/AIT IT Service Desk Performance Work Statement (PWS) of specific interest to the FAA are Platform Support section of the CLIN2 (Service Desk) PWS and the CLIN 7 (Enterprise Support Platform Capability Enablement and IT Service Management Maturation).
The responses to this RFI will help determine future acquisition strategies of a follow-on effort. This requirement is currently procured under contract FAA contract 692M15-20-D-00004.
Please see the attached list of questions to be answered and submitted with your statement of capability and any applicable experience.
Attached are the following documents to assist with your responses and are solely for the purposes of this RFI:
Requirement Documents:
Questions for Industry:
All questions related to this RFI should be sent to the FAA Contracting Officer, [email protected], no later than 4:30pm EST, on Friday, February 13, 2026.
The Federal Aviation Administration (FAA) issued a Request for Information (RFI) under solicitation 692M15-20-D-00004_Follow-on_RFI to identify capable parties for enterprise IT support services relevant to the Integrated Service Center (ISC). This market survey seeks information regarding hardware, training, and technical support services to facilitate full lifecycle management for the ISC. The requirement is categorized under NAICS 541513 Computer Facilities Management Services and PSC DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools. No set-aside has been designated for this notice, as indicated by the code NONE and explanation NONE.
The agency is specifically requesting feedback on the ServiceNow platform support, service desk surge, pricing, and automation asset management components of the Performance Work Statement. Areas of focus include the platform support section of CLIN 2 (Service Desk) and CLIN 7, which covers enterprise support platform capability enablement and IT service management maturation. This RFI serves as research to determine future acquisition strategies for a follow-on effort to existing contract 692M15-20-D-00004. Performance will take place within the USA.
Interested vendors must submit a statement of capability and responses to industry questions by the deadline of March 27, 2026. The notice includes 12 attachments to assist with vendor responses, including Performance Work Statements for multiple CLINs, Section B and C documents, and an answers-to-questions spreadsheet updated on March 12, 2026. All inquiries regarding this RFI are directed to the contracting officer, Daniel Leary.
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