Telephone Answering Services for Fort Drum, NY

The Department of the Army, MICC-FT Drum, has issued a combined synopsis/solicitation for 24-hour telephone answering services at Fort Drum, New York. This requirement, identified under solicitation number W911S224U6002, is designated as an SBA (Small Business Administration) set-aside. The opportunity is classified under NAICS 561421 for Telephone Answering Services and PSC R499 for Support- Professional: Other.

The government requires continuous coverage as outlined in the performance work statement, with a specific pricing structure based on actual minutes used rather than monthly or annual rates. Amendments to the solicitation have updated the contract line item pricing to estimated values and incorporated the current wage determination. Four attachments accompany this notice, including the primary solicitation document, two amendments, and a consolidated list of contractor questions and government answers.

The response deadline for this solicitation is November 20, 2023. Quotes must be submitted via email to the government point of contact, Mary Summerlin. All performance will take place at Fort Drum, New York, and the contract award rationale is based on the terms and clauses detailed in the solicitation documentation.