Telephone Answering Services for Fort Drum, NY

The Department of the Army, through the Mission and Installation Contracting Command at Fort Drum, has issued solicitation W911S224U6002 for 24-hour telephone answering services at Fort Drum, New York. This procurement is categorized under NAICS code 561421 for Telephone Answering Services and PSC code R499 for SUPPORT- PROFESSIONAL: OTHER. The notice is a Combined Synopsis/Solicitation designated as a Small Business Administration (SBA) set-aside.

The scope of work requires continuous telephone answering services in accordance with the Performance Work Statement. The government requires pricing to be submitted on a per-minute basis, as payments will be made only for actual minutes used; monthly or annual pricing models do not meet the requirements. Recent amendments to the solicitation have updated the Contract Line Item Number (CLIN) pricing to an estimated basis and incorporated the current Wage Determination for the performance location.

Submissions are due by November 20, 2023, and must be emailed to the government point of contact, Mary Summerlin. The solicitation includes four attachments: the original combined synopsis/solicitation, two formal amendments, and a consolidated list of questions and answers. All services will be performed at Fort Drum, New York.