R499--After Hours Call Center

The Department of Veterans Affairs, Network Contracting Office 10, is planning a procurement for after-hours switchboard coverage at the Richard L. Roudebush (RLR) VAMC in Indianapolis, IN. The agency intends to establish a service subscription for operator call answering through a firm-fixed-price contract. This requirement is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The contract structure includes an abbreviated base year and three one-year option periods, covering a total of 3.5 years if all options are exercised. The formal Request for Quotation (RFQ) is expected on June 2, 2026, with a final response deadline of June 15, 2026. Administrative oversight is handled by Network Contracting Office 10, and the current pre-solicitation document establishes the framework for the upcoming solicitation and the deadline for written questions. Network Contracting Office 10 has issued a pre-solicitation notice for after-hours switchboard and operator services at the Richard L. Roudebush (RLR) VA Medical Center. The VA intends to use a firm-fixed-price contract to maintain telephone support outside of standard business hours. Provision of a subscription-based service plan for after-hours switchboard coverage and operator call answering.