V212--New: 5-year Indefinite Quantity Contract: 7/1/2026 through 06/30/2031. Non-Emergency Medical Transportation Services at the William S Middleton VA Hospital in Madison, WI, and its affiliated Clinics.

The Department of Veterans Affairs is seeking non-emergency medical transportation (NEMT) services for the William S. Middleton Memorial VA Hospital in Madison, Wisconsin, and its associated clinics. This solicitation, numbered 36C25226Q0366, covers 24/7 wheelchair van, sedan, and stretcher van transport for VA beneficiaries. The contract is a five-year indefinite quantity agreement with an ordering period from July 1, 2026, to June 30, 2031. The contractor is responsible for providing all vehicles, staff, and management for ambulatory and specialized transport. Recent amendments have moved the response deadline to June 22, 2026, and introduced a revised Performance Work Statement (PWS) and Price Schedule. These updates clarify stretcher van requirements and set a pricing structure that includes base fares for the first 30 miles and per-mile rates for longer trips. The documentation includes five county-specific wage determinations for Wisconsin and Illinois. Operations require the use of VA's VetRide software for scheduling and billing, along with mandatory GPS tracking and specific driver training in first aid and patient handling. A signed Business Associate Agreement (BAA) is required for HIPAA compliance. The solicitation defines technical and operational standards for patient transport, including vehicle safety, staff training, and communication. Amendments have updated the pricing schedule and clarified stretcher van requirements. The service area extends approximately 200 miles from the Madison VA Hospital, reaching multiple counties in Wisconsin and Illinois. Performance is measured against a 95-98% standard, with all scheduling and billing managed via VetRide software.