Name | Type | Posted | Actions |
|---|---|---|---|
Amendment 0003 RFQ 47PL0220Q0014.pdf | Jun 5, 2020 | ||
Pre-Quote Conference Attendance Roster Call Center.pdf | Jun 3, 2020 | ||
Pre-Quote Conference Agenda Call Center 6_3_2020.pdf | Jun 3, 2020 | ||
Amendment 0002 RFQ 47PL0220Q0014.pdf | Jun 1, 2020 | ||
Amendment 0001 RFQ 47PL0220Q0014.pdf | May 29, 2020 | ||
Attachment 3 Pre Quote Conference Notice.pdf | May 22, 2020 | ||
Attachment 2 Security Information.pdf | May 22, 2020 | ||
Attachment 1 Prior Experience.pdf | May 22, 2020 | ||
Attachment 4 Vendor Validation Information.pdf | May 22, 2020 | ||
Solicitation 47PL0220Q0014 Call Center.pdf | May 22, 2020 |
Call Center and Facilities Operations Support for GSA Region 10
Call Center and Facilities Operations Support for GSA Region 10
Contact and place of performance
Karisa Kelley, Contract Specialist
USA
COMBINED SYNOPSIS /SOLICITATION 47PL0220Q0014 Call Center and Facilities Operations Support for GSA Region 10 locations in Alaska, Idaho, Oregon, and Washington This is a combined synopsis/solicitation for commercial items prepared in accordance with the format insubpart12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being r...
View moreThe General Services Administration (GSA) Northwest Arctic Region has issued solicitation 47PL0220Q0014 for Call Center and Facilities Operations Support. The contractor will provide management, supervision, labor, subcontracts, materials, and equipment required to maintain operations across GSA Region 10 locations in Alaska, Idaho, Oregon, and Washington. These performance-based services are required 365 days per year to support facility operations and related call center functions. This firm-fixed price procurement is classified under NAICS code 541618, Other Management Consulting Services, and PSC R499, SUPPORT- PROFESSIONAL: OTHER.
The contract includes a 12-month base period running from October 1, 2020, through September 30, 2021, with the potential for four one-year option periods. Responses are due by June 12, 2020. The evaluation for award is based on best value considering three non-price factors: Procedures Plan and Approach, Prior Experience, and Past Performance, which are collectively more important than price. Karisa Kelley serves as the primary Contract Specialist for this requirement, which was supported by ten total attachments, including a pre-quote conference attendance roster and multiple amendments.
The acquisition is being conducted as a combined synopsis/solicitation for commercial items under the Public Buildings Service. Although no specific set-aside is mandated for the solicitation, all small businesses were encouraged to submit offers. Current services for these locations are provided by McKinstry Essention, LLC. Performance is localized to the United States, specifically within the designated Region 10 states.
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