SV0161-24 Hosted Solution

The Federal Prison System, Bureau of Prisons, CO Business Office, has issued solicitation SV0161-24 for a hosted call center solution to be accessed via the internet. This requirement supports UNICOR (Federal Prison Industries) operations at locations in Bryan, Texas, and Tallahassee, Florida. The scope of work includes the installation, configuration, provision, training, and support of the system. This procurement is structured as an Indefinite Delivery/Indefinite Quantity (IDIQ) solicitation intended to result in a cost-plus-award-fee contract.

The acquisition is designated as an SBA set-aside under NAICS code 517121 (Telecommunications Resellers) and PSC DG10 (IT and Telecom - Network as a Service). While the place of performance is listed as Washington, DC, the services support the specific UNICOR facilities in Texas and Florida. The solicitation includes four attachments, which provide the Statement of Work, a business management questionnaire, questions and answers, and administrative amendments including the addition of clauses DOJ-05 and DOJ-02.

The response deadline for this opportunity is December 13, 2024, following previous extensions and clarifications. Joshua Hassler serves as the primary point of contact for the requirement. All proposals must be submitted in accordance with the instructions provided in the solicitation documentation, which was last updated on December 11, 2024.