Opportunity

The Federal Prison System, Bureau of Prisons, CO Business Office, has issued solicitation SV0161-24 for a call center system to be accessed via the internet for UNICOR (Federal Prison Industries) locations in Bryan, Texas, and Tallahassee, Florida. The scope of this requirement includes the installation, configuration, provision, training, and support of hosted solutions. This procurement is organized under NAICS code 517121 for Telecommunications Resellers and PSC DG10 for IT and Telecom - Network as a Service. The agency intends to award an Indefinite Delivery/Indefinite Quantity (IDIQ) contract on a cost-plus-award-fee basis.

This opportunity is designated as an SBA set-aside. Proposals are due by December 13, 2024, following an initial question deadline of November 14, 2024. Although the place of performance is listed as Washington, DC, the services support the specified facilities in Texas and Florida. Joshua Hassler serves as the primary point of contact for this action.

The solicitation history includes four attachments: the initial hosted solutions document, a questions and answers amendment, an extension and clarification amendment, and a final amendment adding clauses DOJ-05 and DOJ-02. Documentation provided for the proposal process includes a Statement of Work and a business management questionnaire. The notice was originally published on November 5, 2024, and was most recently updated on December 11, 2024.