Name | Type | Posted | Actions |
|---|---|---|---|
692M15-20-D-00004_Follow-on_RFI_QA.xlsx | XLSX | Mar 12, 2026 | |
Exhibit B-003.docx | DOCX | Jan 29, 2026 | |
CLIN 007 PWS.docx | DOCX | Jan 29, 2026 | |
CLIN 006 PWS.docx | DOCX | Jan 29, 2026 | |
CLIN 004A PWS.docx | DOCX | Jan 29, 2026 | |
CLIN 003 PWS.docx | DOCX | Jan 29, 2026 | |
Questions_ServiceNow Platform Support.docx | DOCX | Jan 29, 2026 | |
Questions_Service Desk Surge_Pricing and Automation_Asset Management.docx | DOCX | Jan 29, 2026 | |
CLIN 001 PWS.docx | DOCX | Jan 29, 2026 | |
Section C Document.docx | DOCX | Jan 29, 2026 | |
Section B Document.docx | DOCX | Jan 29, 2026 | |
CLIN 002 PWS.docx | DOCX | Jan 29, 2026 |
FAA Integrated Service Center (ISC) Support Services
Contact and place of performance
Daniel Leary
USA
Amendment 002 is issued to post FAA answers to questions received from vendors. Questions and answers can be found on attachment "692M15-20-D-00004_Follow-on_RFI_QA". This amendment changes the submission response date to 4:30PM EST on March, 27, 2026. Amendment 001 is issued to change the submission response date to 4:30PM EST on March, 13, 2026. The FAA is currently preparing answers to questions rec...
View moreThe purpose of this RFI is to request information and feedback from industry to FAA Questions relating to full lifecycle management from businesses capable of providing the hardware, training, and technical support services for the ISC utilized by the FAA. Areas of the FAA/AIT IT Service Desk Performance Work Statement (PWS) of specific interest to the FAA are Platform Support section of the CLIN2 (Service Desk) PWS and the CLIN 7 (Enterprise Support Platform Capability Enablement and IT Service Management Maturation).
The responses to this RFI will help determine future acquisition strategies of a follow-on effort. This requirement is currently procured under contract FAA contract 692M15-20-D-00004.
Please see the attached list of questions to be answered and submitted with your statement of capability and any applicable experience.
Attached are the following documents to assist with your responses and are solely for the purposes of this RFI:
Requirement Documents:
Questions for Industry:
All questions related to this RFI should be sent to the FAA Contracting Officer, [email protected], no later than 4:30pm EST, on Friday, February 13, 2026.
The Federal Aviation Administration (FAA) is conducting market research through a Request for Information (RFI) to identify capable parties for enterprise IT support relevant to the Integrated Service Center (ISC). This follow-on effort to contract 692M15-20-D-00004 involves full lifecycle management encompassing hardware, training, and technical support services utilized by the agency. The FAA is specifically seeking industry feedback regarding platform support, service desk operations, and Information Technology Service Management (ITSM) maturation. The responses to this market survey will assist the agency in determining future acquisition strategies.
This requirement is identified under solicitation number 692M15-20-D-00004_Follow-on_RFI and is classified under NAICS 541513 Computer Facilities Management Services and PSC DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools. There is currently no set-aside designated for this notice (NONE/NONE). Performance will take place at locations within the United States.
Interested vendors are requested to submit a statement of capability along with responses to specific agency questions concerning ServiceNow platform support, asset management, and service desk surge pricing and automation. The response deadline is March 27, 2026. Twelve attachments have been provided to assist with submissions, including various Performance Work Statements, a questions and answers document, and requirement exhibits. Daniel Leary serves as the primary point of contact for this market research.
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