Integrated Referral Management and Appointing Center Call Center Support Services

The Defense Health Agency (DHA) has issued solicitation HT001421R0004 for call center and referral management support services at the Integrated Referral Management and Appointing Center (IRMAC). The contractor will provide personnel for the IRMAC National Capital Market Consolidated Call Center to support the National Capital Region enhanced Multi-Service Market Medical Treatment Facilities. Primary performance will occur at the Dalecarlia Annex in Bethesda, Maryland, though personnel may be stationed at various Military Treatment Facilities or authorized telework locations within the National Capital Market based on mission requirements.

The procurement is designated as an 8A set-aside under NAICS code 561110 for Office Administrative Services and PSC code R699 for Support- Administrative: Other. Responses for this solicitation are due by January 11, 2022. The primary point of contact for this requirement is John A. Cowgill.

The administrative record for this solicitation includes nine attachments, such as the price and compensation matrix, CAC request processes, and formal amendments. Following the publication of an amendment on December 17, 2021, the agency reached the final stage for vendor inquiries and will not address additional questions prior to the submission deadline.