Integrated Referral Management and Appointing Center Call Center Support Services

The Defense Health Agency is issuing solicitation HT001421R0004 for call center and referral management support services. The contractor will provide personnel to support the Integrated Referral Management and Appointing Center (IRMAC), which functions as an integrated on-demand call center for Medical Treatment Facilities within the National Capital Region enhanced Multi-Service Market. Work involves managing National Capital Market consolidated call center operations and referral management support tasks to meet mission requirements.

This procurement is designated as an 8A (8A) set-aside under NAICS code 561110 for Office Administrative Services and PSC R699 for SUPPORT- ADMINISTRATIVE: OTHER. The primary place of performance is the Dalecarlia Annex in Bethesda, Maryland, though duty locations may include various Military Treatment Facilities or authorized telework locations within the National Capital Market. Responses to this solicitation are due by January 11, 2022, and John A. Cowgill is the designated point of contact.

The solicitation was initially published on November 23, 2021, and received its most recent update on December 22, 2021. Nine attachments are associated with this notice, including a price and compensation matrix, a CAC request process document, and an amendment issued on December 17, 2021. Following the publication of that amendment and its supporting documents, the agency is no longer entertaining questions from vendors.