Name | Type | Posted | Actions |
|---|---|---|---|
https://piee.eb.mil/sol/xhtml/unauth/search/oppMgmtLink.xhtml?solNo=W911S225QA010 | LINK | Dec 17, 2024 | |
https://dodprocurementtoolbox.com/ | LINK | Dec 17, 2024 | |
https://www.acq.osd.mil/asda/dpc/ce/cap/docs/piee/PIEE_Solicitation_Module_Vendor_Access_Instructions.pdf | LINK | Dec 17, 2024 | |
https://pieetraining.eb.mil/wbt/xhtml/wbt/sol/index.xhtml | LINK | Dec 17, 2024 |
Telephone Answering Services for Fort Drum, NY
Contact and place of performance
Mary Summerlin
Not specified
AMENDMENT 2: The purpose of Amendment 2 is to add the compiled Questions/Answers. END AMENDMENT 2. AMENDMENT 1: The purpose of this amendment is to add the following statement to PWS Paragraph 5.4.3: The call shall remain in queue for no longer than 60 seconds before being answered by an operator. The title of Attachment 01 is changed from Performance Work Statement to Performance Work Statement Amendment 1. All othe...
View moreThe Department of the Army, specifically the Mission and Installation Contracting Command (MICC) at Fort Drum, is soliciting quotes for telephone answering services under solicitation number W911S225QA010. This requirement is a 100% small business set-aside (SBA) classified under NAICS 561421, Telephone Answering Services, and PSC R499, Support-Professional: Other. The scope of work involves managing incoming calls for Fort Drum, New York, with a performance requirement that calls remain in a queue for no longer than 60 seconds before being answered by an operator.
Administrative updates to the solicitation include the addition of compiled questions and answers and an amendment to the Performance Work Statement regarding call queue limits. Submissions must be handled electronically through the Procurement Integrated Enterprise Environment (PIEE) Solicitation Module, where interested vendors are required to nominate a Proposal Manager to post quotes. The response deadline for this combined synopsis/solicitation is January 9, 2025. Mary Summerlin is the designated point of contact for this requirement.
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