Telephone Answering Services for Fort Drum, NY

The Department of the Army, MICC-Fort Drum, has issued a combined synopsis/solicitation under solicitation number W911S225QA010 for telephone answering services at Fort Drum, New York. This requirement is a 100% small business set-aside categorized under NAICS code 561421, Telephone Answering Services, and PSC R499, Support- Professional: Other. The primary scope involves managing incoming calls, with a performance standard requiring that calls remain in queue for no longer than 60 seconds before being answered by an operator.

All quotes must be submitted electronically through the PIEE Solicitation Module by the response deadline of January 9, 2025. Quoters are required to nominate a Proposal Manager within the PIEE system to facilitate the submission process. The solicitation includes a performance work statement and applicable wage determinations, though no formal attachments are listed in the current metadata. Administrative updates to the notice have incorporated compiled questions and answers and refined the performance work statement's queuing requirements.

The contracting office for this effort is located at Fort Drum, and Mary Summerlin serves as the point of contact. This solicitation was originally published on December 17, 2024, and was most recently updated on January 3, 2025. Evaluation and award will be governed by the specific FAR and DFARS clauses and provisions identified in the solicitation documentation.