SV0161-24 Hosted Solution

The Federal Prison Industries (UNICOR) at Bryan, Texas, and Tallahassee, Florida, requires a hosted call center system accessible via the internet. This combined synopsis and solicitation, issued under solicitation number SV0161-24, seeks a contractor to provide the installation, configuration, provisioning, training, and support for the system. The requirement is organized as an Indefinite Delivery/Indefinite Quantity (IDIQ) solicitation intended to result in a cost-plus-award-fee contract. The procurement is designated as a Small Business Administration (SBA) set-aside.

The primary NAICS code for this opportunity is 517121 Telecommunications Resellers, and the classification is PSC DG10 IT AND TELECOM - NETWORK AS A SERVICE. While the performance locations are listed for UNICOR facilities in Texas and Florida, the primary place of performance is identified as Washington, DC. The Bureau of Prisons Business Office is the awarding agency, with Joshua Hassler serving as the point of contact.

Responses to this solicitation are due by December 13, 2024. The solicitation includes four attachments, including three amendments providing clarifications, questions and answers, extensions, and the addition of clauses DOJ-05 and DOJ-02. The original solicitation package includes a Statement of Work and a business management questionnaire. Previous deadlines for questions and proposals were established for November 14 and November 27, 2024, respectively, prior to the current response extension.